At Sonos, one of our goals is to to provide you with uninterrupted access to all the music on earth. Earlier this week, we failed to deliver on this goal for many of our Mac OS X customers. We realize that our communication on the issue was tardy and did not provide the exemplary customer service we strive to provide. We’re incredibly sorry for any inconvenience our error caused.
Although we’ve already found a solution for initial incompatibilities with Lion, we have not yet been able to implement a satisfactory fix for a file-sharing bug that is inherent to the OS. We continue to work around the clock to deliver the quality of software you’ve come to expect from Sonos, and hope to roll out an update in the next few weeks.
In the meantime, you can find more details – as well as instructions on how to apply for our beta testing program – in this letter from our VP of Quality, Andy Schulert.