Tip: Switch smoothly from Napster to Rhapsody

Posted on December 1st, 2011 by Sonos Staff in Music On Sonos, News, Tips & Tricks

You’ve probably already heard the news that Napster is merging into Rhapsody. Today, that move becomes official for all Sonos users in the U.S. What does that mean for Napster users? Well, it will be a bit of a transition.

Rhapsody records

Don’t worry: you’ll still have access to millions of songs and hundreds of radio stations, all in any room of the home with Sonos—but now, you’ll be listening to all that great music through Rhapsody. Of course, we want to make the shift as simple as possible. To that end, here’s how to make the switch on Sonos:

  1. Add Rhapsody to your Sonos system
  2. Select “I already have a Rhapsody account” (even though you don’t)
  3. Login to Rhapsody with your Napster credentials. Forgot your password? Click here.
  4. Like magic, your Napster library will automatically transfer to Rhapsody
  5. Now remove Napster from your Music Menu and tune in to Rhapsody


A few more details that might be helpful:

  • If any of your Sonos Playlists (“saved queues”) contain Napster tracks, we’ve created a tool to replace them with Rhapsody tracks
  • If you’re so music crazy that you have both Rhapsody and Napster accounts, click here
  • If you still have questions, you can check out Rhapsody’s FAQ.

We hope the transition to Rhapsody is seamless and that you don’t miss a minute of listening out loud on Sonos to the music you love. As always, if you have any questions, don’t hesitate to contact our crack team at support.

Posted on December 1st, 2011 by Sonos Staff in Music On Sonos, News, Tips & Tricks

52 Responses to “Tip: Switch smoothly from Napster to Rhapsody”

Ruiz71December 3rd, 2011 at 9:54 am

Somehow I don’t think Rhapsody has as much music selection as Napster did.  I just tried looking up the Soundtrack to Full Metal Jacket for some of their songs I used to play and now I cant find it on Rhapsody.  I also looked up several other favorites that I used with Napster and Rhapsody doesnt have it.  I may cancel my account

HeniganmlDecember 3rd, 2011 at 10:25 am

Rhapsody does not have all the public playlists that Napster had, nor does it have the Billboard 100 lists that Napster had.  SO far, not a good change. 

Chris GuselleDecember 4th, 2011 at 9:35 am

Rhapsody isn’t available in Canada. :(

However I did just sign up to Slacker as a Canadian Napster replacement. Seems better than Rdio which I also have a subscription to but may drop. So thank you Sonos for adding Slacker for Canadians who have lost Napster but any pressure you can put on Spotify to come north of the border would be great. If Spotify were added in Canada, Sonos would be rounded out perfectly for me (even though Sonos is pretty darn close to perfection as it is!!)

DanDecember 7th, 2011 at 6:35 pm

I live in Australia. My family and I love the Sonos system. i just want to know why we are so disadvantaged in terms of the music services we have access to. It is really frustrating to see all of the cool services available elsewhere. And with the change over to Songl from Anubis we have even lost access to some of the artists we had previously. The situation is getting worse, not better.

SonosDecember 8th, 2011 at 9:40 am

Hi Dan – It seems to be taking music services a long time to ramp up in Australia, but the last few months have seen big strides (http://delimiter.com.au/2011/12/01/whats-the-best-australian-streaming-music-service/). Better, it appears that our partner Rdio is headed there (http://thenextweb.com/media/2011/11/01/streaming-music-service-rdio-expanding-to-germany-and-australia-in-early-2012/). In the meantime, if you discover any streaming services in Australia that we don’t currently support, we’d love it if you would refer them to our new Sonos Labs program: http://blog.sonos.com/news/introducing-sonos-labs/

PaulFebruary 24th, 2012 at 3:35 am

Hi, can you tell me if when I migrate I need to have the Napster Unlimited Plus service (£10/month) if I want to listen on my Sonos? I am currently on the plus plan as I like the ability to download 15 free MP3’s every quarter, but this service is not avialable via Rhapsody. I’d like therefore to use the lower price standard service for Napster migrants £5/month), but not sure if this will cover Sonos use (my only real use of Napster other than, as said, the 15 tracks/quarter).

Mal_NFebruary 25th, 2012 at 7:37 am

I’ve been told by napster that you have to move to the Plus mobile service to use sonos after the change. So effectively doubling the price for access to sonos (which is currently available on the Unlimited service for £5 pcm

JeanettesduncanMarch 28th, 2012 at 4:20 am


Can you help me with the sons playlist.  I have changed over to napster rhapsody but it is not picking up my sons playlist can you help

RobynMarch 28th, 2012 at 10:27 am

This won’t help you but I can’t even see Rhapsody on my Sonos controller. (I have upgraded to v3.7.)

TomMarch 29th, 2012 at 12:20 pm

I have switched my Napster £5 a month account to Napster by Rhapsody and I can search for artists/songs etc and choose items but when it comes to playing them my Sonos App simply says ‘Connection to Rhapsody lost’. Looks like I am not alone. Any ideas what I doing wrong? Thanks

RabbsMarch 30th, 2012 at 2:12 pm

I have same issue with Rhapsody – I am on unlimited napster and cant play anyything

Very funny – Rhapsody states: 

An update to the Napster service on compatible devices such as Sonos, Logitech or Philips with:
Improved performance and streaming qualityImproved user experience

Napster worked Rhapsody doesnt but I dont see any fixes just lots of customers complaining

AntheaMarch 31st, 2012 at 1:46 am

Really disgruntled with rhapsody, loads of my favourite music now not available, what are the alternatives?

AlexApril 3rd, 2012 at 6:57 am

Rhapsody is very disappointing. Like Anthea stated below lots of the music I I’m looking for is not available in Rhapsody via Sonos, e.g. “Of Monsters And Men” by little talks. However, I’ve just logged into Rhapsody in my browser and there the song is available!? How can it be that I don’t get the song using Sonos but it’s available in Rhapsody over the web?

GeorginaApril 4th, 2012 at 10:01 am

Yes since changing to rhapsody we can’t play music either and I don’t want a Facebook account so can’t use spotify.

U01wgjApril 8th, 2012 at 9:53 am

Hi All…

I have had a Sonos system installed in the house. I have had a few issues with the system since I have had it installed with the Sonos controllers needing to be reset / frequently updated etc.

Recently I have had the issue that
Napster has renamed itself to Rhapsody and Napster via my controller doesn’t work now and I can’t find the Rhapsody application via the proper menu…

does rhapsody work for UK Sonos
customers. I have paid up front for a years subscription to Napster

Any help appreciated

Sonos Support TeamApril 9th, 2012 at 12:12 pm

Hello there – I’ve sent an e-mail to the account listed as the registered e-mail for this Disqus, if you’re having issues like this I’m sure we can get this resolved.

ChrishadenApril 10th, 2012 at 2:07 pm

We have the same type of account, transferred after SONOS sent an email informing of the change from Napster to Rhapsody on the 26th March, despite lack of song choice we were searching and playing songs from the new service until today when we get the same message as you Tom.  There is nothing on the Rhapsody site mentioning service issues so I assumed it’s a SONOS issue and whilst searching to find a related subject, found your problem.  Prehaps SONOS can represent us SONOS users and find out what’s going on?

Sonos Support TeamApril 11th, 2012 at 5:41 pm

Hi Chrishaden,

Sorry to hear about the problems you’re experiencing with Napster by Rhapsody.  We’re not currently aware of any issues with Sonos that would cause this behavior.  It might be best if our Support team could take a closer look at the system to see what might be going on.

You can contact us here:  https://sonos.custhelp.com/app/ask

Or alternatively, you can find us on Twitter at @SonosSupport:disqus and DM the best email address for us to reach you at.  One of our team will be in touch shortly thereafter to follow up with you.  


Sonos Support

4daviesApril 12th, 2012 at 11:40 am

Hi, I have to agree with Alex, Anthea et al below.  I would have thought the merger would be an upgrade.  We have had Napster via Sonos for 3 years and LOVED it.  Since the switch, we’ve not been able to find songs we previously were able to (Peter Bjorn and John – Young Folks, Miss 600 – Twist Again; to name two off the top of my head).  What’s changed, and how can we improve the service (at least to the previous standard)?

NeilApril 13th, 2012 at 8:09 am

I have had exactly the same problem, when it comes up with the message ‘Connection to Rhapsody Lost’. As yet no response from Napster by Rhapsody.
Any recommendations or should I transfer to a different streaming service?

MAKApril 13th, 2012 at 2:54 pm

my Napster account worked perfectly, after the switch to Rhapsody, and bioth systems don’t recognise my user name. Any thoughts?

MartinhallyApril 13th, 2012 at 4:33 pm

Moved to rhapsody account from napster and not been able to play a single tune. Absolute rubbish and a waste of money.sonos this is damaging your brand as it is clear it simply does not work. You need to jump on this and sort it. I can only use sonos to stream my computer music.
Cancelling napster tomorrow and will just buy CDs and upload to computer. A shame as napster had only just sorted their servc out after an appalling 2010 Xmas capacity shortage and here we are again. Suspect rhapsody will not last long.

Andrew GeldardApril 14th, 2012 at 3:38 am

had the same problem …and just fixed it.
go onto your napster account and check your plan …. looked like mine had been de-selected … so re selected £5 unlimited… (when I had tried to play music via napster website ..it only allowed 30 clips …hence wouldn’t work with sonos)   ….. now seems to work again

still got the problem of lost catalogue but email from napster says they’re working on it

Ian_pennellApril 14th, 2012 at 4:16 am

Thanks for this suggestion. I have just re selected £5 unlimited and appear to be back in the game after losing Rhapsody service.  I have to say though that I am massively disappointed by Rhapsody. Napster seamed to have it sorted, an extensive choice of tunes and the billboards and the genres were spot on. Why do things have to change. Real shame

MichaelrpitcherApril 14th, 2012 at 1:04 pm

I’m having the same problem, sonos website doesn’t have any information and is quite hard to use,
Any one know anything or have any further information?

R PrudhoeApril 14th, 2012 at 2:20 pm

We did transfer and it did work to start with. But now it has stopes. We can search and select music but it fails to play. We get the ” lost connection ” message. I can not find any help any where. Very frustrating.

NadecoyneApril 15th, 2012 at 12:28 pm

Hi Neil, have had same problem – just managed to fix it by logging into Napster and needed to increase my monthy payment to £10 as this includes streaming to home music systems whereas the £5 per month does not include this. As soon as i had done this it worked perfectly.  Bit of a scam though having to increase price.  Hope this helps.  Nadine

Paul MartinApril 16th, 2012 at 1:17 am

Hi Nadine
Actually, if you select the standard £5/month option, it will work with Sonos fine. I think that the scam is in the comments implying that you need to plump for the £10/month option to play on ‘home audio systems’, which you clearly don’t… Revert back to the cheaper option I would!

Paul MartinApril 16th, 2012 at 1:21 am

Hi Tom
It seems like you have the same issue I did… You need to log into your Napster account on-line. Go to the ‘Account Summary’ option. Then if it isn’t already, select the £5.00/month Unlimited option (ignore the fact that the descriptions imply you need to select the £10/month option to play on home audio systems, you don’t). Then simply save your changes and you should find everything works. Certainly did for me after experiencing exactly the same issues as you.
Cheers & good luck!

Sonos Support TeamApril 17th, 2012 at 12:48 pm


Make sure that you’re using the email address associated with your Napster by Rhapsody account.  The new service uses email whereas Napster used a separate username.

If you’re still unable to login to Napster by Rhapsody (outside of Sonos), we recommend that you contact Rhapsody here:  http://rhapsody-uk.custhelp.com/


Sonos Support

ShotsxApril 27th, 2012 at 10:15 am

i have no signal on my sonos apart from radio and are about to cancel and use another supplier pease advise why and how as i am still paying my sub

Louise CondonMay 18th, 2012 at 3:52 am

Paul, thank you thank you thank you! I have been struggling with napster/rhapsody since the change over and Napster has not answered any of my e-mails or phone calls-so after googling it i came across your post and it has solved the issue! Thank you!!-so good to have my music back again!!

IanstenningJune 17th, 2012 at 11:40 am

What a nightmare decided to subscribe to napster for my sonos 2 years ago, instead of buying albums, spent the first three months compiling a 1000 song playlist and now with rhapsody 30% of it does not work what a waste of time . Its about time the public stopped getting shafted by big corporates playing monopoly with our hard earned cash.

MoxxieJuly 16th, 2012 at 9:20 am

I can not get my new Sonos to hook up with and play my iTunes playlist….anyone know how to dowload
the songs from a Mac to Sonos? Stephen

GadgeJanuary 25th, 2013 at 2:39 pm

I can’t add napster services or any other music services. It’s say’s added but one nothing. I’ve tried on. My iPad iPhone and Mac

davidMay 29th, 2013 at 2:01 pm

hi i have a sonos and a Napster by Rhapsody account which i pay £5 per month, but 50% of the songs i am trying to play keep coming up with ‘the track is unavailable for streaming from Rhapsody’ can any one help???

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