Our New Sonos App is Here: Six Things to Try Today

Posted on May 13th, 2014 by Sonos Staff in News

The new Sonos app for Android and iOS is now availablePlay and control all the music imaginable from one easy-to-use app.

From the beginning, we’ve been focused on creating the best possible experience with music in the home. With software at our core, we build products that we can easily adapt, so we can bring you more from Sonos the longer you have it. It gives us the ability to continuously bring you new services like recent additions – Google Play Music, MLB, Beats Music and Shuffler.fm. It allows us to enhance the functionality of your speakers instantaneously, like the button formerly known as mute. And most of all, it is the reason we can keep bringing you closer to all the music imaginable in pure HiFi sound, with easy, intuitive control throughout your home.

The new Sonos app is now available for iOS and Android devices*. First introduced in March, it applies over a decade of learning and was designed to help drive your music listening experience at home for the years to come. It brings a refreshed interface that makes it easier to make the most of a breadth of features – both new and some you may not have tried yet. Here are the six things to try on the new Sonos app today.

  1. World’s Most Popular Streaming Music Services: Explore 38 (and counting) music streaming services worldwide, including many that offer a free experience on Sonos like Songza, Hype Machine, Pandora, Google Play and Shuffler.fm. Select Add Music Services from the Menu.
  2. Universal Search: Only Sonos offers one window to quickly search across all your music services. Start typing an artist and discover their new album, radio station and more. Search for a track and discover all the versions across services including live performances, remixes and covers. Click the search icon in the top right corner of the Menu.
  3. Now Playing Shortcuts: Enjoy simple one-touch control from the Now Playing screen. Touch the info button to add tracks to playlists, save to favorites and more. Easily turn on shuffle, repeat, cross-fade or set timers at the bottom of the Now Playing window.
  4. Playlists: Bring your favorite music together across sources, blend tracks from Beats Music, Spotify and  your iTunes library – all into the same playlists. Easily add to your playlists from selecting track info in the Now Playing screen and manage them from the Menu.
  5. Alarms: Wake up to the music you love and schedule it to come on automatically whenever you want and wherever you want, like when you get home from work. From the bottom of the menu screen, set multiple alarms on as many speakers as you like.
  6. Rooms: It’s easier than ever to control all the rooms in your home from a single touch in the new app. Play different music in each room or group them to play the same song simultaneously. Tap the top right corner from the Now Playing screen.

The new app is now available for download in the App Store and from Google Play. For more information, visit: www.sonos.com/music#play

*The new app runs Sonos version 5.0 and is compatible with iOS6 and above, and Android 2.1 and above. For details on future Sonos software compatibility for devices using iOS5 or older, more details can be found here.

Posted on May 13th, 2014 by Sonos Staff in News

188 Responses to “Our New Sonos App is Here: Six Things to Try Today”

Kevin MandevilleMay 13th, 2014 at 6:46 am

Should the Google Play store link be bringing me to the Netherlands play store? The country seems to be in the link.

PimCMay 13th, 2014 at 7:42 am

Very nice update! Had to uninstall the iOS app and download it again from the App Store. When will see the desktop controller a refresh?

Byron C MayesMay 13th, 2014 at 8:42 am

It looks like the iPhone/iPod Touch version is now a universal app, and so it’s now the update for iPad.

Byron C MayesMay 13th, 2014 at 8:43 am

Looks great and it’s in the app store now. Really want to update now, but I’m not at home, so I’ll just wait.

Would be neat if one of the new features was the ability to play back through the device. I’d even pay extra for that feature.

EDIT: Well my phone is set to auto-update apps when on WiFi, so looks like it did it for me here at work. Can’t wait to try it out at home!

John OConnorMay 13th, 2014 at 9:17 am

You may have to look for the App with the “iPhone Only” option selected at the top of the App Store app, even though you’re on your iPad. That’s what I had to do (although now it looks like the old and new app are showing up side by side).

McSonosLovinMay 13th, 2014 at 9:50 am

is it on the canadian itunes app store. it looks like it is still the old version

RussMay 13th, 2014 at 9:50 am

Spotify recently changed the way we access music.
Rather than save albums as a playlist, the album is saved under their own sections as well as artists and songs.
Does Sonos take this in to account as I’ve deleted all my ‘Album’ playlists.

wozburgerMay 13th, 2014 at 9:50 am

+Windows Phone please (there was a survey back in March – hopefully you’ll be using the feedback??!).

Mr. NewmannMay 13th, 2014 at 11:28 am

One word – Crap.

The new controller app for android is crap. Who is responsable for it?
The layout is something like…
…I don’t have a word for it.

I am very disapointed.

ChrisMay 13th, 2014 at 12:53 pm

Shock Horror – Don’t like the new update, it looks cheap and I used to love showing off the controller to friends. I’m embarrassed now to show it. The colours the bad and no icons – I miss the blue colour and the room icons and the….. it is not nice. I am nearly in tears. I have had sonos for 7 years with 5 Zone players a CR100 controller . Not sure because of this update I could recommend it. If you are reading this and havnt updated then suggest please don’t, you will regret it, how is the look of this update progress… Is there no way back?

uvmannMay 13th, 2014 at 1:05 pm

Please take care of your Spotify integration. The whole archive system changed a while ago (no more playlist-only, now it’s »Your Music«). And give the Mac controller and update too. Thanks.

Kustom cablesMay 13th, 2014 at 1:17 pm

What is The VoiceOver function
On ios7, i have the Iphone 5s with ios7.1 But i cant find any button or setup for VoiceOver?

MinstralMay 13th, 2014 at 1:27 pm

Come on chaps – get a Windows Phone version – surely by now you have noticed there are lots of us asking for this

BasMay 13th, 2014 at 1:34 pm

Would like the option to sort Sonos favourites. And Windows Phone app would be great too.

PrestigeMay 13th, 2014 at 2:06 pm


So I got a couple of questions. Hopefully fellow Sonos users can help me out, unless people at Sonos can’t.

1. The new search bar will only search by artists, tracks, albums etc through your music services, right? The only matches I find are through Spotify, which is what I use, but I don’t see the music I have locally on my iPhone. Is it suppose to work this way or is it a bug of some sort?

2. I just noticed the sound compression in advanced settings. I currently only own a playbar, should I just use uncompressed instead of automatic? Any ideas?

3. Still don’t understand why they won’t let us play pick a playlist from Spotify (or streaming service of your choice) and just let it play continuously without having to manually create or add tracks to the “queue” system.

PrestigeMay 13th, 2014 at 2:07 pm

Apparently the Mac and PC client is something that’s coming later. They wanted first focus on the mobile apps.

ToddMay 13th, 2014 at 2:25 pm

Work with IFTTT to make a Sonos Channel and imagine the possibilities. Play, pause, select based on other IFTTT channels.

PimCMay 13th, 2014 at 5:54 pm

Problem is that Spotify’s API not allowing “Your Music” function. So Sonos can’t integrate it in the controller. There are discussion going on, on Spotify’s official forum, with no word of Spotify about any changes of API changes in the future.

MikeMay 14th, 2014 at 12:59 am

Me: Finally! Now I can use my Windows devices…
Sonos: “..compatible with iOS6 and above, and Android 2.1 and above…”
Me: Nice slogan.

uvmannMay 14th, 2014 at 7:37 am

Ah, thanks, I didn’t know that. Feels like this will never change. Because in the end it’s all about politics. Seems like Sonos found other partners (Google) and Spotify (rest of the wireless speakers world). Kind of sad.

Sonos Support TeamMay 14th, 2014 at 9:47 am

The app redesign was focused on creating a more intuitive and visual control experience for our users and on building a platform to address future needs. We are constantly looking for ways to update and improve upon the usability and functionality of our software, and we encourage you to share your ideas with the Sonos community at ask.sonos.com

Sonos Support TeamMay 14th, 2014 at 10:23 am

Hi Prestige,

To answer your questions:

1. You’re correct. The new search function is able to search through all of your existing services as well as your music library on your computer, but it won’t show results for the “This Mobile Device” section. To play music from a local mobile device, you can access all of it from the “This Mobile Device” menu option.

2. The compression option is for Line-In audio from various Sonos devices. You don’t usually have to worry about this unless you’re streaming the Line-In audio to other Sonos devices on the network. In this case, the setting won’t affect the local audio playback on your PLAYBAR. You can read more about it here: https://sonos.custhelp.com/app/answers/detail/a_id/1091

3. If you select your playlist and press Play Now, all tracks will be automatically added to the queue and the playlist will start playing. The queue is fundamental to how the Sonos players operate with all track-based music sources like Spotify, your library, and others like Google Music, but you can still play continuously with the Play Now function.

Feel free to contact us by phone or email if you have any further questions, we’re happy to help. http://www.sonos.com/contact.


nicka99May 14th, 2014 at 10:25 am

I gave my feedback to the beta team but it seems no one there took any notice. The biggest gripes appear to be with the tablet versions where you have reduced the usability rather than improved it. if you take a look on your own forums you will read what the fuss is all about.

see http://forums.sonos.com/showthread.php?t=39900

NeilMay 14th, 2014 at 10:47 am

Great update, having the search accessible straight off for all services is so much quicker!

You might want to make it more obvious that it doesn’t find tracks on the device though – I figured it would.

Also slight scrolling quirk in the add services window – it doesn’t seem to bounce when you reach the ends of the list like the other listings.

Oh, how do I get audible working through the phone? Not had any joy yet…

Thanks :-)

Robert ScanlonMay 14th, 2014 at 3:15 pm

I’m with you there, I was very disappointed (expecting something really nice), but it’s HARD to use and find my way around! At least the functionality seems to have been greatly improved, it’s just the look and layout that I hate. (Bloody iOS7 – whoever designed that should be fired. Why is everyone copying this childish piece of garbage. Looks like my ipad is full of fruit.)

ADMay 14th, 2014 at 3:56 pm

It’s a shame the app doesn’t have a way to choose rooms from the home screen — it’d be a much more intuitive design than having to navigate into “Now Playing” screen to switch rooms.

pgmontanaMay 14th, 2014 at 11:16 pm

What a waste of time. Change for change sake. If it ain’t broke don’t fix it. (Unless you’re some sad under-skilled UI design team trying to justify your salaries). Do you actually know what intuitive means (or did you have to look it up?).

soundproofMay 15th, 2014 at 3:58 am

where is the sleep function. that was a great feature and i miss it! great lokking app will work fine when i get to know it! :)

Nick LomisMay 15th, 2014 at 12:16 pm

Oh so sad – not the look that I care about- it is the function (or lack thereof…)

Still not a fix so that multiple streaming music service accounts in the same household can each get to their playlists – it is still only one at a time.

per this thread, from over 10 months ago, many of us were led to believe that this update would resolve this issue.


SONOS – please provide some timeframe!!

jdoreeMay 15th, 2014 at 3:11 pm

I love the new app. It’s cleaner and so much easier to get around. Give it a chance.

nbabelMay 15th, 2014 at 4:16 pm

I agree, what’s going on Sonos? This UI is a step backwards. A plain white screen and most of my icons display with a question mark. The old controller seemed way more modern. This UI does not do justice to the awesome technology behind sonos. If I were a sonos engineer I would be pissed at the UI designers.

w8in2byMay 15th, 2014 at 5:35 pm

Do you still need a bridge to set-up a wireless system or will the new app handled that?

JoeMay 16th, 2014 at 12:01 pm

Have had Sonos since the very beginning (14 zones). I was always recommending Sonos but no more. Always improved update after update until the recent controller update. The controller was very, very good. Now it sucks (no other way to phrase it).

DaleMay 16th, 2014 at 2:01 pm

I agree, the update definitely looks cheaper. The stark white with most icons showing up as question marks reminds me of the home grown version that I used on android before sonos released an official app. It seems harder to use but I’m sure I’ll get used to the layout and it will become second nature. I am surprised that sonos hasn’t made the home screen more customizable like the ipod/music app.

TonyMay 17th, 2014 at 2:14 am

I now have the new app but was hoping it would solve the search problems with Quobuz, it has now made things worst as the search is not dedicated to Quobuz and you get all the rubbish from Dezzer and the like in the way which I now have to delete. I understand this maybe a problem with Quobuz servers but I pay a lot more money for FLAC quality files that are far supreme to Spotify, I could not go back to Spotify giving the sound quality differs so much. But it is not reasonable to expect people to know the correct spelling of every artist or track, or to have to spellcheck their name on Safari when not sure and still get back so many dead end results from Quobuz. Regards Tony

Steven McGettiganMay 17th, 2014 at 1:12 pm

Hi – just updated to latest version today and now I cannot find the option to play from ‘this mobile device’ – not showing on options on the menu. Can you please advise where it is? Thanks

vonzipperukMay 19th, 2014 at 3:32 am

Hmmm, spent a few days with this new ‘upgrade’ and have to say despite the pretty graphics, it’s a complete step backwards in terms of usability – everything seems totally convoluted. Navigation now takes twice as long as before and you are constantly hunting for the right icon. I’m not a fan at all – it is less logical and makes the system seem unnecessarily complicated to a new user. Change for the sake of change it seems. I think the old expression ‘if it aint broke, don’t fix it’ applies here…I’m NOT a fan!

digitalhomeMay 19th, 2014 at 6:27 am

The new app is terrible. It’s ugly, poorly laid, the colour scheme is confusing and the app wastes screen space. I question whether you actually spent anytime testing this user interface. I have deleted it from my iPad and will continue to use the existing app.

Give me the existing app with universal search and I can go on recommending Sonos to my readers and friends. Until then Sonos has lost an advocate.

digitalhomeMay 19th, 2014 at 6:30 am

Agree. I too have five Sonos devices and am horrified at the new app. I was thinking of making it six with a Soundbar but have decided against it if this is the direction Sonos is taking. The old app was professional looking and easy to use.

Disappointed Sales TeamMay 20th, 2014 at 2:25 am

Wow, how to ruin a perfectly usable system in one update. Seems like no-one at HQ was paying attention to the negative feedback. Unfortunately this new app is unnavigable, overly fussy & complicated for no apparent reason and has managed to turn off every single customer we have shown it to…not a good move. I suggest you either offer a roll-back to allow people to keep the old controller or risk losing business as this is definitely not a step forward.

Andy PMay 20th, 2014 at 4:09 am

You can sing this to the tune of ‘here we go round the Mulberry bush’ – if you can figure out how to play it! All together now “The sonos app is crap crap crap, crap crap crap, crap crap crap, the sonos app is crap crap crap, give us the old one back!” :) There, I feel better now…

JorBruMay 20th, 2014 at 2:11 pm

With respect and affection for the Sonos team, I have to say the latest app update is really awful. Deeply disappointed in the direction it has been taken. The previous version was great – I updated quite by accident (just let my iPhone download all updates without thinking it through).

Can’t understand why you would change in this way. The aesthetics are one thing (though why anyone feels the need for all iOS apps to take on the same “flatter” flavor is beyond me), but the usability took a significant hit.

Sincerely suggest you find a way to keep the prior controller app available to users who prefer it. Only then will I feel comfortable recommending Sonos products. (which I have done often, until now).

RonMay 21st, 2014 at 9:52 pm

The new interface is a major step backward. The old one was a lot easier to use. Instead of having most everything on one page, you have to hunt for things. For example, who would have thought you had to touch a circle with three dots in the middle to set the sleep timer?

RonMay 22nd, 2014 at 8:39 am

The new interface is a major step backward. The old one was a lot easier to use. Instead of having most everything on one page, you have to hunt for things. For example, who would have thought you had to touch a circle with three dots in the middle to set the sleep timer?

SteveSonosMay 22nd, 2014 at 4:40 pm

This is not about not liking change it is about usability. Some of it is good but the inability to see more than a minute proportion of my albums in the album listing is stupid

RouskofMay 23rd, 2014 at 4:04 am

This is not what I bought when I decided to buy 5 Sonos elements 6 months ago. 2/3 of the screen is useless now, contrast is agressive, you have to click on two different buttons to display the volume or the track time, this is just nonsense. There should be a way to go back to the previous version, otherwise it is like being hostage of your new version ! This is not what I bought !!!

ChrisMay 23rd, 2014 at 6:18 am

Sonos Support Team have not yet supplied an answer… and that’s the current problem faced by users who upgraded without understanding the implications of their actions.
Not sure if the previous version of the android app could be listed on Play Store?

J. Renée BeachMay 23rd, 2014 at 8:41 am

I love the new design. It took me just a few minutes to get accustomed with it.

Great job to the design and development team.

And big kudos for The Google Play integration. I love watching Netflix over Chromecast and listening over Sonos. It’s the perfect system.

RouskofMay 23rd, 2014 at 10:11 am

I did NOT want to upgrade in the first place, because I now know that new versions of softwares do not necessarily mean improvements, but often simply new adverts, paying services, blocking implementations for previously free services, etc. But I was FORCED to, because when I rebooted my Controller, it would not recognize my elements again unless I would allow this upgrade. I simply had no other choice. This is unacceptable, because when you embark in the Sonos system and decide to buy Sonos elements, you buy them mainly because of the Sonos Application, which is the whole point, so changing this application in such a radical way without allowing the customer to keep what he had valued enough to pay 2000 Euros for it is just a rip off. Can anyone crack the Sonos Controller 4 from a CD so that it could be run again ?

MacnewsMay 23rd, 2014 at 10:59 pm

I want to add my voice as being very disappointed with the new app design. Honestly, I’ve never felt so compelled to go rate an app I have been using for years and down grade it. The new app makes the system so difficult to use for everyone from 8-67. I know this because my youngest at age 8 could easily use Sonos to play Pandora, iTunes, group rooms, set alarms and sleep timers – she loved it. My son, age 24, liked the old version and downloaded it on his phone just so he could control the system when he came over and play stuff off his phone. New app update and he walks in and gets totally confused. Took him 5 minutes just to figure out how to group rooms. My mom, age 67, also has Sonos because I recommended it and she loved how easy it was to control from her iPad. Guess who had to spend hours on the phone with her because the new update was so confusing!

When you can go from people being able to figure out your app in a matter of minutes to being confused 5 minutes after poking around in the app – you know you have problems.

I understand you are not going to offer the old version. You have things on your drawing boards I’m sure which need some of the new technology in the new app version. However, that is really NOT what people are asking for you to do. All we want is the ease of us with the old layout. Keep the colors. Keep the new code. Please, just please, make the layout more like the old one. It was simple AND incredibly effective. There was no need to change that.

MacnewsMay 23rd, 2014 at 11:04 pm

I also want to say I have read in many places about how this new app is universal. I’ve read a lot but believe that is one reason cited by Sonos staff for the change and others have cited it as why the layout for the iPad is so bad.

I develop apps. I develop universal apps. It should be made clear that a universal app does not mean the layout for the iPhone and iPad are the same. Matter of fact, they can be radically different. The benefit is you only have to push out one update to the iTunes store. The device detects which layout is needed. Universal apps can be a very good thing, but please do not blame the poor UI on this new app as the need for a “universal” app.

VernerMay 24th, 2014 at 1:30 am

Please provide a classic mode download. So 4.3 can live, while 5 dies …

Congrats on making your own Vista.

cearnshMay 24th, 2014 at 2:56 am

On a tablet, how can it be ‘more intuitive’ to turn over 2/3 of the screen to huge ugly icons without enough text to distinguish between them, and hide away important functionality that used to be there on the front page behind buttons, pulldowns etc? Maybe it works better on a phone, but I don’t use one. This is a massive failure. The old app worked perfectly on a tablet.

cearnshMay 24th, 2014 at 2:58 am

They clearly didn’t look it up, or we wouldn’t have ended up with the current mess.

JAGMay 24th, 2014 at 12:14 pm

Get ready for an explosion of cool 3rd party apps to take advantage of Sonos’ BIG MiSTAKE. This is like New Coke. Why tinker with a good thing?I’m sure there are nice features but it’s ugly and, I agree, cheap looking. I haven’t met one tech saavy user that likes it. Bring back the original.

Trond SmestadMay 24th, 2014 at 3:38 pm

Please, please, pleeeeease give us back the old controller! I am restarting my iOS controllers endlessly to try to get back to the home screen to choose between sources, but it seldom works. And even when it works, it is ugly and nouser friendly

It's so bad it's made me sadMay 24th, 2014 at 4:50 pm

Now I have bided my time before commenting to fully familarise fully myself with the functionality of the new app and I now feel I can add my own unbiased opinion…it’s truly SHITE.

No_Koolaid_for_Me_ThxMay 25th, 2014 at 4:43 pm

And God saw the Sonos 5.0 app update, and he saw that IT WAS NOT GOOD. This is a hopeless change a la the Metro UI.

The main reason I bought (multiple) Sonos devices was because of the nice interface, i.e., the app. The speakers and network functions may be nice on their own, but a kludgey, counter-intuitive app to access them completely kills the appeal this system has had. The old version was pretty. Version 5 is pretty ugly.

Who decided to go with a completely white, high contrast background on only the source selection page of the Android app? It’s just so easy on the eyes to have to go from bright-to-dark-to-bright-to-dark in a low light environment. Also, could the Sonos dev team have reduced the size of controls to make them any smaller? Big album cover art is great, but I shouldn’t need to use a stylus on a 7″ Kindle Fire to be able to adjust volume. Ugh.

I’m absolutely not buying another device or recommending Sonos to any more friends until this hot mess is fixed or rolled back. And if Sonos hoses the desktop app like this (release of which is apparently pending), I may look for something else . I’m really tired of vendors trashing previously great products via forced upgrade.

DaveVealMay 27th, 2014 at 11:23 am

“focused on creating a more intuitive and visual control experience” are you kidding???? It has gone the OPPOSITE of intuitive. I have never been so angry at SONOS. People now come to my house, can’t find something, accidentally stop the music, etc… I am very sad over this “upgrade.”

hanoverMay 27th, 2014 at 6:14 pm

I think the new app is particularly worse (cumbersome) for people that have many zones… Incidentally Sonos’ largest customers. It takes too many key strokes and they are too awkwardly placed.
I liked that Sonos issued Beta first before the general release. But Sonos clearly did not listen to any of my feedback from me and, by the sound of this forum, nor any feedback from any beta users. They should have just skipped the beta phase if they were going to ignore all the feedback.

NeiloMay 28th, 2014 at 6:33 am

The new app is terrible guys! Go back to the old one, there was nothing wrong with it. You’re going down the same route as Apple with all this unnecessary tinkering and cheap, flashy designs.

NeiloMay 28th, 2014 at 6:36 am

What on earth is going on at Sonos?! Am I supposed to sell this interface to my customers! Truly awful, please go back to, or at least offer the old interface as an alternative.

Joel HHMay 28th, 2014 at 2:48 pm

The new app is beyond horrible. I have really enjoyed the Sonos system but it has become unusable. Select an album to play is extremely difficult. Why a soft light grey text on a white background? I have had to purchase reading glasses to try to read it.

LorraineMay 31st, 2014 at 8:01 am

How I agree I wish I had never upgraded, it’s awful I want the old app back NOW please Sonos do something to correct all the faults

Crying like everyoneJune 1st, 2014 at 9:44 am

Yeah, this is a disaster Sonos. I wish I had continued to be unaware of a new app. Now I have it and its like I broke my system.

John HossJune 2nd, 2014 at 6:57 pm

Talk about FUBAR! I am trying to leave some nicely worded negative comments about your rotten interface deisgn and your site wants to look up my Facebook friends list? WTF? Why would I tell my friends about the great Sonos? So they can laugh at me for getting such a cheesy system that it is impossible to operate? This crappy interface just negated all the good things you did. Fire the interface guy. Roll back the app before everyone notices.

pizzmoeJune 5th, 2014 at 8:01 am

I understand the desire for change and progress, but if it ain’t broke, don’t fix it. I can’t find one thing about the new app that is better than the old one. This one doesn’t look as good, it’s not intuitive, nothing is really clear. What happened? Who thought this was an improvement?

disqus_HZzno8kfg8June 5th, 2014 at 11:15 am

The new Sonos App is indeed terrible. My own beefs are: (a) The album view takes up a huge amount of space for each album, so you see very few on one screen. If you have a lot of albums, you’ll spend all day scrolling down to find what you want. (b) When playing a Pandora station or similar, the app used to scroll the information, so that you can get full info on artist, etc. The scrolling now no longer works, so the info is cut off after a few characters. The old app was much much much better.

DaveSJune 6th, 2014 at 1:04 am

I really hope Sonos listens to its customers who have invested a lot of money (I’m just 4 zones and was planning on expanding, but the new UI is horrid and impossible). My less tech-savvy other half was quite happy with the old app … now, she wants me to buy a radio. Good job sonos!

careyJune 6th, 2014 at 6:52 pm

+1 This is what the app looks like WHILE its playing music. Absolutely no info about the current track. Its completely unusable.

MagdaJune 8th, 2014 at 12:14 am

The new update is terrible. No album art in library en favorites anymore. Can I return to the previous version?

Pissed off sonos customerJune 8th, 2014 at 7:22 am

What a horrible app…in an integrator and loved to sell sonos as the easy to use application for all ages…this is 100% stupid the way it is designed now.

John RogersonJune 9th, 2014 at 1:22 am

Wow. What an outpouring of hate. Don’t get it myself. I prefer the UI refresh. Modern and intuitive. I haven’t had any problems finding my way around at all. In fact, I have less problems with this than the old one. I’m fairly new to Sonos so didn’t have too long to become indoctrinated with the old app, which to me, looked about 20yrs out of date and had been put together by engineers with leather patches on their elbows. Ugly.

bfuentesJune 11th, 2014 at 1:11 pm

At least android and iOS users have an app. Us windows phone and RT users got nothing, and seemingly nothing is planned

FORMERLY HAPPY CUSTOMERJune 11th, 2014 at 2:18 pm


homer52June 11th, 2014 at 4:49 pm

Horrible, horrible, horrible, horrible “update”. Did I mention the new UI is HORRIBLE?

SD25June 12th, 2014 at 12:39 pm

I think the v5 controller is decent on the iPhone, but it’s just awful on the iPad. What used to be a concise, one page list is now a nightmare of scrolling, digging for options, and poor overall usability. Sonos Favorites (with their giant tiles/icons) are buried under the line-in and services/subscriptions icons. Sonos Favorites are the first thing I want to see; that’s the point, right? And yet, regardless of the available screen real estate, and with all the graphical bloat, important touch “targets” like the room choice and the “group” buttons are in TINY text.

Perhaps there needs to be a “power user” mode for those who don’t just want “pretty.”
I have three players, and like many Sonos owners, have become something of an evangelist for the product. I can no longer do that with the v5 software.

richard everettJune 14th, 2014 at 11:13 am

Worst “upgrade” I ever experienced. Trusted Sonos to only make it better. Lost ability to delete tracks from playlists on mobile ipad and iphone while playing REALLY? REALLY? What? ! You say yes I can -but I have to go diff screen, scroll a huge que to find it (near impossible) clik edit clik delete. LORD SAVE US.

Ross LevineJune 17th, 2014 at 3:09 pm

So, between the previous blog stating that Sonos will soon be invalidating it’s bridge (which made me hold off purchasing for now), this following post about the new app design is giving me further pause about purchasing at all. (*insisting that you could still use the bridge for the “benefit of a proprietary wireless network didn’t say much, it sounds like post software update, tossing the bridge entirely is an ideal and simple scenario, presuming the software update works like it’s meant to anyway).

To make matters worse, the ONLY responses I can really see from Sonos support are responding pretty much to the minority of people who vaguely claim to like the update. I don’t know if Sonos notices, but just about everyone who has responded to this blog in the past month think the new update is miles behind the old one, and I can see why. Have you guys been paying any attention to how negative people feel about your new software? Or have you only been paying mind to the few people complimenting it?

As it stands, I have not heard any responses to many of the complaints about the lack of intuition in your new change, or how it seems much harder to navigate or find anything in comparison, this seems like a problem that you should not be publicly ignoring, ESPECIALLY given that some of these people apparently make a living on selling Sonos equipment. You know if those people are telling you it’s a problem, then maybe it is indeed a problem?

Anyway, until that problem is addressed more vocally and directly, I certainly will be holding off my purchase.

Charles KellyJune 18th, 2014 at 10:04 am

Yes, this certainly is one shockingly ugly display, and for what purpose? The old app looked great, worked great and was intuitive. Count me among those who would go back to the old app right now if I could.

KeithJune 19th, 2014 at 4:16 am

I joined the BETA test to review the new app, and made the request back then to keep the lovely blue UI and all I got back was you dont need to upgrade. Im so gutted that this new UI is so ugly, we have rolled back all apps to the old one and unless SONOS start listening to their customers, will just have to live with the update icons for now. How very sad.

bawldiggleJune 20th, 2014 at 11:09 pm

I was looking for the controller for windows desktop, hoping volume control is more reliable.
And then I found this blog page.

My grizzle since day one with Soundbar it does NOT synch completely and cleanly with Samsung Smart TV. (Sonos Australia tell me by phone they have a lot of complaints about it).
The constant nag window when TV remote (synched) with Playbar is used to adjust volume is really annoying.
Yesterday we had a look at Play3 for our kitchen. But cannot see the point in throwing more money at Sonos. Will be flogging the Soundbar on eBay and buying Bose setup for TV and moving the two Play5s to elsewhere in the house.

Sonos sound is very good, controlling Playbar is not funny any more.Half baked, and for top dollars too!

Ruth TreloarJune 22nd, 2014 at 7:36 am

I agree with all the negative reviews, too. I really liked the old one much better. I can’t even set up a new library set up so the whole thing is now a waste of money.

PepperJune 30th, 2014 at 5:02 pm

The new app is terrible! The old one was great. another very frustrated, disappointed customer (who just happens to design and develop apps).

Sonos Support TeamJuly 2nd, 2014 at 3:11 pm

Hi Ruth, Sonos should still be able to set up a new library. If you’re having any trouble with this, we’d be more than happy to help out. Mind contacting our Customer Care team via phone or email? We can take a look at what’s going on and help find a solution. Our contact information is here: http://www.sonos.com/contact.


Sonos Support TeamJuly 2nd, 2014 at 4:07 pm

We’re listening to all comments and feedback regarding the new app, both positive and negative. There’s a lot of discussion regarding the new application in multiple locations and we’re following all of them to make sure we know what people want to see in future releases.

Richard IredaleJuly 14th, 2014 at 8:58 am

I absolutely agree. The new app is just not user friendly. Specifically speaking for the ipad there is too much screen real estate given to massive buttons that are used very infrequently compared to, let think, actually navigating the music in a slick and seemless manner. And maybe, you know, changing the playlist easily. I genuinely cannot believe what has has happened to a product that I had pride in showing to my friends. I had faith that Sonos had the design ethic of keeping things simple in oder for it to ‘just work’ with no fuss. But no. Ruined. Well done. I now only use it when I have enough patience to also fight with the app which stops the enjoyment of the music.
I now feel I have invested money in a system I am growing to resent.
I could go on but you get my point. Please sort it out.

New Coke (redux)July 15th, 2014 at 7:36 am

It’s not the hardware — the user interface IS Sonos for most of us. Or it was. This crushing backlash is not just from a few people who “do not respond well to change.” Sonos has apparently made the sudden decision to align itself with Mediocrity. What happened? Was there an ownership change? Did someone important (i.e. Sonos’ Steve Jobs) leave the company?

Recognizing you can’t/won’t dial it back (corporate stubborness) — maybe offering and maintaining your previous interface experience for download, while still offering the new 5.0 to save face until it finally fizzles, would be your best bet. Even Coke swallowed hard and went back to what really worked after “New Coke.” Next time — please listen to and respect your loyal customer base.

DNTJuly 15th, 2014 at 3:28 pm

I agree with most of the comments listed here. My wife has gone off Sonos completely since the new interface. I find it slower and less intuitive than before. Bring back the boring old one!

Sonos Support TeamJuly 16th, 2014 at 3:44 pm

Thanks for the response here, we hear you. We’re reading and considering all feedback regarding the new app and we welcome any constructive comments on what you’d like to see.

Sonos Support TeamJuly 16th, 2014 at 3:54 pm

Hi DNT, thanks for the comment here. We aren’t planning on bringing back the previous app interface, but we’re listening to all feedback regarding the new version and we take your criticism seriously.

StuartJuly 21st, 2014 at 4:25 am

OK, so I decided to wait a little while and to spend a few weeks playing with the new App before adding my comments. I should start by saying that I’ve got Sonos throughout my house and have always loved the system, as well as the quality of the speakers and the easy way you can access multiple music sources. I think like a lot of people, I’ve been one of those folks who acted as a ‘free of charge’ marketing machine for Sonos.

So, on to the new App. For me, this is definitely a case of Form over Function. I agree with others that the App looks good on both my iPad and my iPhone but sadly it’s really frustrating to use it. Adding tracks to the current queue, finding other music sources, changing volume settings in individual rooms – all the basics seem to take far too long to locate (certainly much longer than in the last version of the App). I seem to be constantly tapping on buttons with the some random hope that the function I need will magically appear.

Of course once my music is playing and I’ve managed to build-up a good queue of songs, I’m still happy with the system as a whole, however the steps to change anything are just painful.

I think you guys need to take a look at merging the old with the new. Give us back the original functionality but incorporate some of the new look and feel. Oh, and whilst I’m making requests, any chance you could release a rechargeable version of the Play 3 or the Play 5 so that I can use it in the bathroom and/or the garden? :)

Thanks for reading.

Sonos Support TeamJuly 21st, 2014 at 8:35 am

Hi Stuart, thanks for the feedback and suggestions. We’re always looking to improve the software and hardware so we love hearing what you have to say. You can also post your ideas on our Community Page: http:/ask.sonos.com if you haven’t yet. That way the community can add their support and suggestions to your own. Thanks.

Sonos Support TeamJuly 23rd, 2014 at 9:24 am

Hi GD, you can still set the Sleep Timer with the Android App. You can access it from the Now Playing screen by pressing the (…) button for More Info. The sleep timer button is at the bottom right of this screen.

Ian HJuly 30th, 2014 at 1:30 pm

Been with Sonos for 8 or 9 years now and latest update has meant the CR100 can no longer update music index & I’ve lost connection to the system with my desktop controller Not keen on the Android apps as I don’t see why I should buy a tablet when I should be able to fully use the CR100. Pity I can’t roll back as I have 3 Sonos amps & a Play 5. Disappointing.

Sonos Support TeamJuly 30th, 2014 at 4:45 pm

Hi Ian,
As the system updates and changes we continue to do everything we can to keep the CR100 and CONTROL compatible. Some features can’t be included and get removed, but we are still supporting our legacy controllers with updates.
If you are having connection issues with your desktop controller, we’ll be happy to assist you with this. Please reach out to us when you have some time to troubleshoot and we can definitely take a look: http://www.sonos.com/contact

Stanley J. WalljasperAugust 2nd, 2014 at 1:56 pm

In other words, call support because you made a crappy decision on an very aggravating interface.


Stanley J. WalljasperAugust 2nd, 2014 at 1:59 pm

Dear sonos, you are either oblivious or simply not listening.

Most of us bought your product beacuse we DO NOT WANT TO CALL SUPPORT.

Suck it up and fix this rotten interface.

TimAugust 5th, 2014 at 5:08 am

I am not a fan of the changes, the previous version was superb and intuitive. This latest version is always leaving me to stop and ponder how to get to what I need to find. The strong point of Sonos has always been ease of use. This latest version kills that off. Sonos, via iOS or Android, is now clunky and a pain to use.

StrowgAugust 13th, 2014 at 9:46 pm

Excellent work Sonos! I love the look of the new interface, the design
language is leagues ahead of the old version. I’ve also been constantly
using the unified search function, which is a huge step forward.

seem to be many people complaining about how un-intuitive it is, but I
honestly don’t see where they’re coming from. I’m newer to the
Sonos-sphere, so perhaps the old routines in 4.3 weren’t as ingrained,
but I have had no troubles finding anything in this new version. On top
of this, my wife has also had no issues with the transition–this really
says something as she is not technically inclined and tends to have
problems figuring out any type of technology.

To the Sonos team:
please remember that the most vocal reviews tend to be a negative
minority! I very much appreciate all the hard work you guys put into
this fantastic system, and I’m sure there are many others out there that
much prefer 5.0 to 4.3. Cheers!

MichaelAugust 18th, 2014 at 1:13 am

FYI: Planned purchase of a Sonos system is on hold until the app has been thoroughly revisited.
A potential customer in Germany

MR. W.August 28th, 2014 at 9:59 am

My entire 800 euro SONOS system has become unusable, completely, and utterly, unusable. LITERALLY! Dear peope, if you are planning to buy a sonos system because of the feature of full controlability with your tablet / phone. Honestly, stay away from SONOS, since they managed to completely and utterly f*ck up an otherwise great system. I literally do not succeed anymore in putting on a simple tunein radio station using the ipad app. I have to turn on my pc to use the system. LITERALLY.

Who is programming these things? A retarded monkey?

bizzarSeptember 5th, 2014 at 4:00 pm

Couldn’t agree with you more. Ridiculously I thought i could play sonos speakers straight through the spotify interfact (crazy idea I know.) Now I find myself using spotify on my laptop, finding music I like (through my laptop and no sonos speakers), then moving over to Sonos mac client, searching again on the clunky web app, and basically wishing I;d bought a bluetooth bose speaker as I had planned to do. Grr – spotify please BUY Sonos NOW!

Jane in PASeptember 13th, 2014 at 8:46 am

I wholehearted agree with everyone. It’s as if some graphic designer made these changes without ever actually using it. WHY is so much space wasted for huge icons of the least used functions? I spend about 3 seconds choosing the music service I want, and 3/4 of the screen is devoted to that. I might listen to music for hours, and these functions are crowded into a narrow column on the right-hand side of the screen. I want to view my queue, jump from track to track, repeat something, look at the cover (which is now tiny), or check out who composed a piece. Many of the track titles are abbreviated because there’s no room, so the most important functionality is many times more difficult and annoying to use. I want to see both the queue and the play/pause/volume control on the same screen. That’s just common sense. The other day my phone rang while I was listening to music and for the life of me I couldn’t find the button to turn it off or even just mute it. These functions are now hidden and require two or more clicks. They also require you to somehow figure out WHERE to click to find them. It’s not at all intuitive.

The layout of the previous app was great. Everything you needed was on the home screen. If Sonos wanted to improve the graphics, fine. KEEP the layout and change the colors to make it look cleaner. There are so many complaints about this I can’t believe Sonos hasn’t brought back the functionality users have enjoyed previously.

BanorangeforeverSeptember 21st, 2014 at 10:52 am

First off, the update gave me months of mandatory update warnings when starting up Sonos on my iPad, but never let me complete the process, and inexplicably lacked any way to bypass it. Finally, after uninstalling and reinstalling Sonos completely, I see the new controller…. and YUCK. The proportions are unattractive, the placements are unintuitive, and the interface just feels awkward and unpleasant. But what really motivated me to add my voice to the many comments is: don’t you know that orange is the most despised color in human experience? Now every time I even look at the start up button it turns me off on Sonos. Go back to blue, or at least give users options for skins!

CapitanharlockSeptember 25th, 2014 at 4:15 am

I am utterly disappointed, no info on the songs, no column views, no nothing. Take a quick look at Itunes and learn please…

PSOctober 5th, 2014 at 1:35 pm

Oh dear sweet lord SONOS, what have you done??? My system was rock solid. 3 x Play5 units running from an Ipad. 100% all the time. I bought a couple of Play1s and a Sub and the Sonos app on the Ipad refused to connect to them until I had upgraded the app.

What on earth did you do to it?!?!? A HUGE amount of my screen is now taken up by icons for radio stations I never listen to. The bits I actually use, like selecting speakers, changing volumes and editing playlists I have to go hunting through menu after sub menu. Why did you do this? It breaks almost every rule of user interface design?? And what on earth happened to the stability? I find I frequently have to restart the system because it can’t connect. My music is in an Itunes library on a wired PC. A number of my speakers are connected via a wire not wireless and yet frequently the sonos app on the ipad says that it can’t find a track or simply just says it can’t play. What did you do that made it so bad? I often have to go to the PC and start up the sonos app on that to press “play” again because the Ipad won’t do anything. PLEASE can we have some way of rolling back. The old app worked. Your new app doesn’t.

Sonos Support TeamOctober 7th, 2014 at 3:57 pm

Hi PS, it sounds like some trouble on the network potentially causing trouble with the system. We’d be happy to take a look at it and help you get everything sorted out. If you’d can give our Support Team a call and let them know what sort of trouble you’re having they’ll be able to assist. You can find our contact information anmd hours here: http://www.sonos.com/contact Thanks.

Dave McClementsOctober 18th, 2014 at 1:01 am

Downloaded the latest app last night and it has completely ruined my whole Sonos set up and I cannot connect to it. Whole process of the temporary wireless simply doesn’t work. I am raging at Sonos as I have spent $1000 with them and life is a constant battle to get their system to work.

Pete Valdes SolOctober 19th, 2014 at 11:56 am

I’m a reseller in Mexico , and i have sold hundred of sonos systems , but now many of my clients are so ungry with your new 5.0 version app.
Your great succesfull is your classic app, we love it .
We buy Sonos not for your products , we buy it for your classic app .
There are many multiroom product in the world but no one like your classic app software. If you don’t release it again , you will loose many clients, i’m sure about it. Please reconsider it and release the classic version or both versions if you want it, but don’t discontinue the classic one

Pete Valdes SolOctober 19th, 2014 at 11:56 am

I’m a reseller in Mexico , and i have sold hundred of sonos systems , but now many of my clients are so ungry with your new 5.0 version app.
Your great succesfull is your classic app, we love it .
We buy Sonos not for your products , we buy it for your classic app .
There are many multiroom product in the world but no one like your classic app software. If you don’t release it again , you will loose many clients, i’m sure about it. Please reconsider it and release the classic version or both versions if you want it, but don’t discontinue the classic one

TonOctober 28th, 2014 at 12:27 am

Please bring out a new (usable) app, in which the timeline of the song is also in the same page as the volume as it used to be.

britbritNovember 19th, 2014 at 4:30 pm

I just got a play 5, a play 3, and two play 1’s. I’m thinking of returning them because the app to use it with it terrible. I can’t put a song on repeat or shuffle a playlist. That’s the most basic of features that most everyone uses when listening to music. I also can play through a whole playlist on less I start from the beginning but heaven forbid I wanted to start listening to something in the middle of the playlist. If I do that I have to click on the next song manually it doesn’t just play through. I also hate that I don’t get full access to my music streaming sites like spotify. All I get from spotify is my playlist but I access the artist section far more than my playlist because I hate making playlist. The most annoying is not being able to access itunes radio with rigging something up with cords, which defeats the purpose of wifi speakers. If I wanted to have to use cords I would have invested in a bigger less pain in the butt system. Millions of people have I phones and Ipads you would think it would be apple friendly. Very disappointed, but the speakers sound amazing but not sure if it’s worth it.

Sonos Support TeamNovember 20th, 2014 at 4:56 pm

Hi BritBrit,

We’re here to help. Great news is that system is capable of doing a lot of the things you mentioned such as: shuffling, repeating and playing through playlists, even when they have been started halfway through. You can listen to different artists, albums and playlists through the Spotify service via Sonos but we do not support the ‘Your Music’ function.

We are fully compatible with iOS 6 and above, though iTunes Radio is limited to the Apple ecosystem at this time. The main way to integrate direct App streaming is through Apple Airplay, which we don’t natively support. To use Airplay with Sonos, you can use the line-in connected to the Airport Express in the setup you mentioned above. If you’re using that Airplay setup you can have the Line-In sent from your PLAY:5 to any combination of your Sonos components.

We want you to get the most out of your system and are happy to show you everything Sonos has to offer. We’re available to go into more detail if you have any questions, you can always give us a call. Here’s our contact information and hours: http://www.sonos.com/contact

Joanna Zofia Bard MikolajczykNovember 22nd, 2014 at 10:35 am

Big regrets. 8/10 times the app wont play my playlist. Wish we had never bought this system. Sonos get real and fix the issues ppl complain about!

Prescott SmithDecember 6th, 2014 at 1:30 pm

The old “app” was so easy to use! I understand “why” SONOS is headed in this new direction, but I don’t think SONOS understands that lots of folks simply don’t have six different sources for their music, preferring to pick it up from one or two spots instead. Simple and easy beats slick and complicated any day.

jeremyDecember 29th, 2014 at 3:02 pm

Hey Sonos, your products are garbage. I never should have wasted my money on this crap. I’ve had a bridge and a player for 3 years and I’ve never been able to use the system twice in succession. The only satisfaction I will get from your products will come when I finally smash them with a hammer. I hope you go out of business before you steal anybody else’s money, you thieves.

r.taylor999February 24th, 2015 at 1:36 pm

Have had no problems with songs until the update, now both iPad and iPhone drop all the time. It works ok on my laptop, so don’t know what the problem. Any help gratefully received as patience running thin. Don’t like new app at all. Previous ap straight forward and easy to navigate. What goin on?

Swami CatFebruary 27th, 2015 at 7:28 am

Dear Sonos Support Team,

Please, please go back to the drawing board on the interface. To those of us using the service, the interface is Sonos. It is what we see and interact with.

The new version is a complete disaster on an IPad (admittedly it is so so on an iPhone). Suggestions:
1). Drop all the ugly white space and icons filling up the left side of the screen. I want this to just be gone. Why is it there? If you use your system in a dark room, you need to put on sun glasses just to use the controller. Let me swipe it away or hide it, or at least change the background color to black. Better yet, use it to display album art, and track control functions while the queue shows on the right.
2). We need to be able to control the song from one page. The time left in track is hard to get to now, and to do so causes us to lose the pause, play and Track back and forward buttons. The old drop down menu was infinitely more intuitive.

On a positive note, I like the new consolidated search!

Please have your development folks tweak the new interface. Please!

briankkFebruary 28th, 2015 at 4:53 am

Its been a few years now since the new sonos app was released – I am surprised that sonos has not commented on the criticism of their app – I do hope that a new app is being developed that will address the complaints that so many have expressed. – Its looking tired and as so many new apps launch every day surely it is obvious that it is clunky – unintuitive – and confusing – I have been using it for a long time now and still have to think – how do it do…. , how do i get back to… etc etc. – its just sooooo clunky

Please give us some feedback on what your plans are and reassure us that you are listening to your customers.


Loyal sonos fan despite the app:)

AntonApril 2nd, 2015 at 11:34 pm

I noticed that de option “Share track on facebook” connects to Facebook to send a message. But it’s an empty message. No song is prefilled. Whatsapp and others are still working…

PeteczarApril 3rd, 2015 at 1:15 pm

C’mon Sonos. I’m still having to play my iTunes through my MacBook speakers because your new interface and settings have destabilised the old Sonos setup. Only 1500 tracks and the Music Library is still indexing an hour later.
If this doesn’t change I’ll be cashing in Sonos for any small change I can get on eBay.

KiwiniAugust 22nd, 2015 at 7:15 pm

I’m glad I didn’t pay for Sonos. Its been a bad experience. So many flaws in software and so many simple features they could add to make it more user friendly and they don’t.

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